I understand your frustration of losing all your items after years of hard work and not getting compensated at all because your account doesn't have any donor level.
However, the compensation refund program is something we cannot extend to non-donor account. At the beginning, we had a bunch of events to ease players due to their items lost. You may read this further at some threads in news section.
What we can promise you is better gameplay and management so you can get better experience playing at RevivalRO. I do hope you consider at least trying to play again, but whatever you choose to do, I hope you all the best!