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KittyBoy

Transparent disclosure statement about Game Masters

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Greetings Everyone,

This statement is to address player's concerns regarding the fair conduct of Game Masters, we believe that explaining and being transparent about permissions, tasks and restriction on our Game Master's team shall relief those concerns,

Game Masters are players who volunteered to help run the game during their free time, they're restricted, monitored and heavily punished for any mistakes they do if they occur, Game Masters are also entitled to a lot of restrictions in-game and in their tools making it nearly impossible to abuse their powers.

What are the duties of a Game Master?

Community moderating and support

  1. Disciplinary measures - mutes, jails, etc
  2. Help desk, Web Help desk and Forums
  3. Hosting events

 

Testing and polishing of new content before release

This includes Seasonal events, new quests, revamping old features and newly released content

Testing

Testing new features,  bug reporting, helping to reduce possible conflicts with other contents and testing edge cases for balance concerns.

Feedback collecting

They work as a bridge between the players and management, they collect feedback in a neutral manner and provide their feedback on their own, they also make sure to follow all latest in-game trends, concerns and frustrations from the players.

 

Game Masters accounts

GMs usually hold two accounts, a Game Master account and their usual in-game legit accounts, those are separated and doesn't influence each other in any means.

 

  1. A Game Master account with commands and access to GM Tools to help them with their jobs.
  2. A legit player account, which is a normal account with no additional commands or abilities. In other words, a legit account has no game play advantages whatsoever compared to a normal player account.

What are the restrictions of a Game Master?


Game Masters cannot

  1. Send items, zeny, Premium Points, Limited Premium Points, or anything else to their legit account or other players (the account is restricted)
  2. Give hints or help someone win an event in ANY way
  3. Can't log on their GM account during War of Emperium, Battlegroounds or PvP if they're playing it. Can't access WoE, Battlegrounds or PvP maps with the GM account if they're undergoing. Reports about abuse and afkers can only be checked by Admins during these times.
  4. Can't take key roles in WoE.
  5. Can't, IN ANY WAY, use commands to favor their legit account or a legit account of another GM
  6. They do not hold access to any of the server component or server game files, therefore just like any other player all unknown mechanics like rates of casting spells from items etc is also unknown to them.

Commands used by Game Masters are heavily monitored by Admins and other Game Masters. If an odd behavior is noticed, the Game Master breaking the rules will be kicked out and be stripped of their powers, on top of their legit account being banned.


Regular Game Masters have their GM account restricted: they can't deal, send or remove items to/from others in any way.
The Lead Game Master has the ability to handle items. They are GMs trusted by the higher-ups. They can only send and remove items if it's strictly necessary (Eg. Oopsy Policy, Items lost through bugs, etc.). Items/Zeny/Premium Points/Limited Premium Points sent or removed are monitored.
The Lead has to report every items sent personally to the admins and will be punished if the reports don't match the regularly monitored logs.

 

What if i am suspecting a GM is abusing his power?

Report it immediately to me (KittyBoy), or any of the other Game Admins (Syphon and Muhyo), we will be taking your case seriously and handle it immediately!

We hope this public statement has clarified many concerns that we received recently, and if you have any more questions do not hesitate to ask us by posting to this topic!

Good luck for everyone and have fun in RevivalRO's world!

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6 hours ago, KittyBoy said:
  1. Can't, IN ANY WAY, use commands to favor their legit account or a legit account of another GM
  2. They do not hold access to any of the server component or server game files, therefore just like any other player all unknown mechanics like rates of casting spells from items etc is also unknown to them.

Commands used by Game Masters are heavily monitored by Admins and other Game Masters. If an odd behavior is noticed, the Game Master breaking the rules will be kicked out and be stripped of their powers, on top of their legit account being banned.

I'm going to go ahead and guess they cannot see item scripts  (not just skill scripts) via commands to check unknown mechanics to use on their legit accounts. Can you clarify exactly what you mean by "all unknown mechanics"? Because they seem to have some type of ability to see info regarding character logs such as inventory and storage. Or am I wrong about this?

6 hours ago, KittyBoy said:

Testing and polishing of new content before release

This includes Seasonal events, new quests, revamping old features and newly released content

Does this mean they can see old features and newly released content scripts? Or are they simply playing (testing) these features and content in a legit way but on their GM account to test?

~~~~~~~~~~~~~~~~~~~~~

 

Things I would like to know about specifically - Are GMs, in any way, able to see how players are gathering/farming items or methods players are using to gain forge/craft/alchemy/taekwon points via powers or commands? (such as, teleporting to players, inventory watching, or view where most players are on maps) Are GMs able to skip through quests using commands to test mechanics and if so are they being watched on whether they're gaining favorable info not released on wiki and using on their legit accounts or telling friends? (Not only does events count for this but quests too!!!)

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I'm going to go ahead and guess they cannot see item scripts  (not just skill scripts) via commands to check unknown mechanics to use on their legit accounts. Can you clarify exactly what you mean by "all unknown mechanics"? Because they seem to have some type of ability to see info regarding character logs such as inventory and storage. Or am I wrong about this?

Yes, they can't see item scripts, NPC codes etc, yes they can access your storage information etc but this doesn't include such information as how an item works, it's vital for GMs to be able to access item lists for example to search for items (stolen for example), check for abuse reports etc, BUT they can't access item scripts, NPC codes, skills codes etc and therefore can't know any mechanics that we're not publicly announcing to players for example changes of RNG of specific item effect, like the random skills casted by an item, this said GMs sometimes would know the drop rates from RNG Boxes and Instance loot chests as this information vital for tests they perform.

Quote

Does this mean they can see old features and newly released content scripts? Or are they simply playing (testing) these features and content in a legit way but on their GM account to test?

They don't get access to any of the scripts of old or newer content, only shared info might be the rates of item drops from loot chests and RNG boxes as it's vital for their tests.

Quote

Things I would like to know about specifically - Are GMs, in any way, able to see how players are gathering/farming items or methods players are using to gain forge/craft/alchemy/taekwon points via powers or commands? (such as, teleporting to players, inventory watching, or view where most players are on maps) Are GMs able to skip through quests using commands to test mechanics and if so are they being watched on whether they're gaining favorable info not released on wiki and using on their legit accounts or telling friends? (Not only does events count for this but quests too!!!)

okay for first question, GMs can teleport and follow players in perfect hide which is important to monitor abusers, boters and detect people uses any illegal tools like auto clickers, this said it's not allowed for them to use this for anything else but previously said cases or if a player gave them permission, if you believe any GM was stalking you to expose such personal player practice you can report to us and we can check if indeed any of the GMs did that as all GM command logs are recorded!

for your second question, no GMs can't skip quests steps etc using commands only Admins can for a very good reason you mentioned, if we notice a GM does any weird behavior of trying to explorer mechanic of specific game feature using his GM accounts it's punishable by immediate kick from the staff.

Hope this fully answered all of your concerns!

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