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KittyBoy

How to reach support

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Hello,

In this topic we will explain to you how to use our new support service, you can always put your important issues and account matters into the support system to get it resolved or look up at, kindly note that the in-game helpdesk is only meant for simple/fast issues while issues requires investigations, Issues, Bugs and suggestions shall be reported through our support system.

Our players comfort is the most important thing to us, our new support system and support workflow would assure fastest possible chance for your issue/question to reach the responsible person of it, and to be fixed or reviewed by us!

What's the Eligible Issues for support?

  • Account issues, Like can't login, Ban questions, Register Issues, Information Change Issues
  • Donation Issues, Non-Received points, Issues in received points, suggestions and general questions about donating.
  • Character Issues, Any issues that blocks you from playing your character
  • Missing Data Issues, Missing items and such
  • Bugs & Issues, reporting any bugs or issues in-game
  • Fraud & Players Abuse reports, any thing related to report other players behavior
  • And any other topics the GMs asked you to do it through our Support system instead

 

How to reach support?

1. Through Emails

You cannot reach our new support system through emails, please always answer through the website!

2. Through Website Messenger

1, If you're able to access your account

First, log in into your account in the website (https://support.ragnarevival.com) using same information as your in-game account.

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Click on Submit a Ticket button in the top of the website as explained in following picture

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And to follow up later on your tickets click on My Tickets to find a list of all of your tickets

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We hope that our topic has explained everything for you to use our new support system, if you got any other questions don't hesitate to contact us!

Best Regards,

RevivalRO Management.

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